Sri Lanka Group Tour Package

At Samisha Holidays, we strive to deliver seamless travel experiences built on transparency, flexibility, and trust. Our policies are designed to balance customer convenience with our operational commitments to global travel partners.

General Cancellation Policy

1. All cancellation requests must be submitted in writing via official email – support@samishaholidays.com / holidays@samishaholidays.com .
2.  Refunds are subject to the specific terms of service providers (Airlines, Hotels, DMCs).
3.  A non-refundable service charge applies to all bookings to cover administrative costs.
4. Refunds will be processed back to the original mode of payment or issued as a *Credit Note*, where applicable.
5. Processing Timeline: Please allow 15–30 working days for refunds, subject to supplier clearance.

Cancellation Policy – Holiday Packages

Refunds are calculated on the *total package cost* after deducting non-refundable components (Visa, Flights, Insurance, etc.).

🌍 International Tours

Important Note: Non-refundable components such as Visa fees, Issued Flight Tickets, Travel Insurance, and Peak Season Hotel Deposits are *100% non-refundable* regardless of the cancellation date.

Service-Specific Policies

1. Flight Bookings:  Strictly governed by Airline-specific Fare Rules. Any refunds are processed only after the airline approves and remits the amount to us.
2. Hotel Bookings: While we aim for flexible options, “Non-Refundable” rates or “Last Minute” cancellations will attract 100% retention charges.
3. Transportation (Cab/Bus):
   * 12+ Hours before pickup: Full Refund.
   * 6 – 12 Hours of pickup: 50% Refund.
   * 0-6 | After Dispatch/No-Show: No Refund.
4. Visa Services:
   Once documents are submitted to the Embassy/VFS, fees and service charges are *100% non-refundable*, regardless of the visa outcome.

Peak Season & Special Events

For travel during Festivals, Long Weekends, Christmas, New Year (Dec 20 – Jan 5), and Special Global Events, bookings are typically 100% non-refundable or subject to much stricter supplier terms.

Force Majeure

Samisha Holidays shall not be liable for disruptions caused by natural disasters, pandemics, government restrictions, or civil unrest. In such events, we will act as your advocate to secure the maximum possible credit or refund from suppliers.

Payment Policy

To confirm your booking, the following schedule applies:
1. 30% of Total Cost: At the time of booking (Token Amount).
2. 60% of Total Cost: Before Visa processing or 30 days before departure.
3. 100% of Total Cost: Must be cleared 15 days before departure or before final vouchers are issued.

Limitation of Liability

Samisha Holidays acts as an intermediary.
We are not responsible for delays, accidents, or service deficiencies by third-party vendors (Airlines, Hotels, Transport).

Governing Law

All disputes are subject to the exclusive jurisdiction of the courts in Pune, Maharashtra (India) and governed by Indian Law.